Frequently Asked Questions
Find answers to common questions about our services and accommodations.
Booking & Reservations
You can make a reservation directly on our website by selecting your desired dates and property. You'll be guided through our simple booking process.
Our cancellation policy varies by property. You can find the specific details on each property's page before completing your booking.
Yes, you can modify your reservation subject to availability. Please contact our customer service team or the property directly to make changes to your booking.
Minimum stay requirements vary by property and season. These details are clearly indicated on each property listing before you complete your booking.
Payment & Pricing
We accept major credit cards, debit cards, and online banking transfers. Some properties may offer additional payment options at check-in.
Yes, we offer special rates for group bookings. Please contact our customer service team for more information and to arrange group accommodations.
No, we are transparent about our pricing. All applicable fees and taxes are clearly displayed before you complete your booking.
Many of our properties offer discounted rates for extended stays. Look for special offers on the property listing or contact our customer service team for assistance.
Property & Amenities
Most of our properties offer complimentary Wi-Fi. You can find specific amenity information on each property's listing page.
Pet policies vary by property. Please check the property details or contact the property directly before booking if you plan to bring a pet.
Many properties offer parking, either complimentary or for an additional fee. Parking information is included in the property details.
Standard check-in is typically from 2:00 PM to 6:00 PM, and check-out is by 12:00 PM. However, times may vary by property. You can find specific check-in/out times on your booking confirmation.
Becoming a Host
To become a host, please visit our Become a Host page or contact our team directly for assistance with listing your property.
Our host service fee is competitive and varies based on your property type and location. For detailed information, please contact our host support team.
As a host, you'll have access to our user-friendly dashboard where you can manage bookings, update your property details, adjust pricing, and communicate with guests.
Once you complete your property details and upload quality photos, our team will review your listing. Most properties are approved and listed within 24-48 hours.
Still have questions?
Our customer support team is here to help you with any other questions you might have.
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